Aboard the Lake Shore Limited
Albany, New York
November 6, 2023
My Dear Mr. Moynihan,
I spent about 20 minutes today searching for the post office on Level C when as far as I can tell there is no post office on Level C.
The legend below the wayfinding map I was looking at says the post office is on Level C while the legend to the right of the wayfinding map I was looking at said the post office is on Level 1. The latter is apparently correct.
So anyway I eventually went to Level 1 and found the deserted room with mailboxes and automated postage machines first, so I used that. I would have preferred to go to a full-service window so that I could buy stamps that were small enough to fit comfortably on the postcards I was about to send, but I didn’t find the full-service windows until I happened to keep going down the hall and then turned right. By then it was too late, I had already used the giant postage labels to stamp and mail my postcards. I had to re-do some of the addresses because those labels are pretty big.
Not a huge deal, all things considered, NYC is supposed to be a little challenging after all, and I may well have missed a wayfinding sign promising full service windows just a little further along the, well, way.
But, just in case you have a punch list you are still working through, maybe check and see if “post office wayfinding” is on there somewhere?
Otherwise, the M.T.H. is a huge improvement!
So bravo, mostly,
Chris Hartman
Grainfield, Kansas
P.S. Also, the soap, water, and hot air dispensers in the men’s washrooms are currently something of a crap-shoot, as it were. Between the lack of labels on the fixtures, no obvious way to tell how they work, or even which ones are currently operative, the simple task of washing my hands after using the toilet proved vaguely… is Kafkaesque too strong a word? Probably; I did eventually pick the correct combination of soap dispenser, water faucet, and hand dryer so I that I could continue to do my part in the fight against communicable disease.
P.P.S. I have photos of the wayfinding map issue if you need them.
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